Get in Touch
Live Chat
Chat with our support team instantly. Available 24/7 for immediate assistance.
Frequently Asked Questions
Account & Registration
How do I create an account?
Click the "Sign Up" button, fill in your details, verify your email, and you're ready to play!
What documents do I need for verification?
You'll need a government-issued ID and a recent utility bill or bank statement for address verification.
Can I change my account details?
Yes, you can update most details in your account settings. Contact support for name or date of birth changes.
Deposits & Withdrawals
What payment methods do you accept?
We accept credit/debit cards, e-wallets, bank transfers, and cryptocurrencies like Bitcoin and Ethereum.
How long do withdrawals take?
E-wallets: Instant to 2 hours. Cards: 1-3 business days. Bank transfers: 3-5 business days.
Are there any fees?
We don't charge fees for deposits or withdrawals. However, your payment provider may charge fees.
Bonuses & Promotions
How do I claim my welcome bonus?
The welcome bonus is automatically credited when you make your first deposit of $20 or more.
What are wagering requirements?
Wagering requirements mean you need to bet the bonus amount a certain number of times before withdrawing winnings.
Can I withdraw my bonus?
Bonus funds cannot be withdrawn directly, but winnings from bonus funds can be withdrawn after meeting wagering requirements.
Games & Technical
Are the games fair?
Yes! All our games use certified Random Number Generators and are regularly audited by independent testing agencies.
Can I play on mobile?
Absolutely! Our casino is fully optimized for mobile devices and tablets. No download required.
What if a game disconnects during play?
Don't worry! All game rounds are saved. Simply refresh the page or restart the game to continue where you left off.
🛡️ Responsible Gaming
At Royal Casino, we are committed to promoting responsible gaming and providing a safe environment for all players.
Set Your Limits
- Daily, weekly, and monthly deposit limits
- Session time limits
- Loss limits to control spending
- Wagering limits per bet
Self-Exclusion
- Temporary cooling-off periods (24 hours to 6 weeks)
- Self-exclusion for 6 months to 5 years
- Permanent self-exclusion available
- Account closure with immediate effect
Warning Signs of Problem Gambling
- Spending more money than you can afford
- Chasing losses with bigger bets
- Gambling to escape problems or negative feelings
- Lying about gambling activities
- Neglecting work, family, or social activities
- Borrowing money to gamble
- Feeling anxious or depressed about gambling
- Unable to stop or control gambling
Get Help
If you or someone you know has a gambling problem, help is available: